1. Information we collect
We collect the data needed to provide the service: account information (name, email, and business name), conversation content processed through your workspace, and usage data for reliability and service improvement.
Last updated: August 28, 2026
2. How data is used
Data is used to operate the service (message routing, workflows, and reports), provide support, and maintain security. We do not sell personal data.
3. Your customer data and AI
Your business conversation content belongs to you. We do not use your customer data to train third-party AI models. AI features operate with sources you approve and controls you configure.
4. Sharing data
We share data only with providers needed to operate the service, such as Meta for WhatsApp message delivery and payment providers for invoices, according to your instructions and data processing agreements.
5. Security and retention
Data is protected with encryption in transit and at rest, with role-based access controls. Data is retained while your account is active and can be exported or deleted on request, subject to legal obligations.
6. Your rights
You may request access, correction, export, or deletion by contacting hello@wazapin.com. We respond within a reasonable time in accordance with applicable requirements.
Questions about this document? Contact hello@wazapin.com.