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The WhatsApp workspace for teams that follow through
Wazapin

Use cases

From the first message to
finished work.

Six workflows that most often leak in WhatsApp teams — and how Wazapin closes them with clear ownership, status, and next steps.

Tell us about your workflow
Wazapin workspaceLive
Use cases / workflow previewMove every chat forward.
01New conversationCustomer message has an ownerIn
02Context is readyAI suggests the next actionAI
03Work gets finishedOrder, payment, or follow-upDone
One workspaceNext step assigned

01 / Orders

From a product question to a recorded order.

A customer asks in chat, your team or AI replies, and the product, quantity, and delivery details become an owned order.

OutcomeNo orders get lost in a pile of chats.

  1. A product question arrives with the customer history in view.
  2. AI sends a reply for approval, or the team replies directly.
  3. Create the order from the conversation: item, quantity, and address.
  4. Assign an owner; the order appears on the same board as other waiting chats.

02 / Payments

Send invoices and confirm payments without leaving chat.

Once an order is confirmed, create an invoice and share the payment link in the same conversation. Payment status returns automatically.

OutcomePayment confirmation is no longer manual work.

  1. Create an invoice from the order and send it as a payment link (Xendit).
  2. The customer pays; a webhook updates the record status.
  3. The team sees “paid” without checking a separate payment dashboard.
  4. The next step, production or delivery, runs with the correct status.

03 / Delivery

Check rates, book a courier, and update status in one place.

Check shipping rates from chat, book delivery, and keep the status on the customer timeline — ready whenever the customer asks.

OutcomeDelivery stays visible, so customers do not need to ask twice.

  1. Use the order address to check rates across carriers (Biteship).
  2. Choose a courier and save the tracking number to the customer record.
  3. Delivery status appears on the timeline; updates can be broadcast to customers.
  4. Answer “where is my package?” with data, not memory.

04 / Follow-up

Scheduled follow-up for unfinished chats.

Wazapin flags conversations that stopped halfway — a quote without a reply, an unpaid invoice — and schedules follow-up with a clear owner.

OutcomePaid-for leads do not disappear because someone forgot to reply.

  1. Conversations stopped at a pending step are flagged automatically.
  2. Schedule the follow-up: message, time, and owner.
  3. When the customer replies, the full context comes back.
  4. Record the follow-up result as an outcome, not just a sent message.

05 / Handoff

Run shifts without making customers repeat themselves.

AI handles repeat questions; when a human is needed, the handoff brings the full history and the next owner can continue.

OutcomeService continuity without depending on one person.

  1. AI answers routine questions with guardrails and approval.
  2. Route complex conversations to a human with a context summary.
  3. The next shift sees the status, notes, and last step.
  4. Customers do not need to explain everything again.

06 / Broadcast

Broadcast updates with visibility into who read them.

Send order updates, promotions, or announcements to the right segment, then see who received or read them — and retry failures.

OutcomeBroadcasts become an operations tool, not just a mass send.

  1. Choose segments from customer data and order history.
  2. Send the template on a schedule; monitor delivery by recipient.
  3. Retry failed messages; follow up with people who have not read them.
  4. Connect broadcast results to outcomes (orders, payments, and bookings).

Is your workflow not on the list?

Most teams have one distinctive workflow that keeps leaking. Tell us about it — we will map it into actionable steps.

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3 ways to finish the conversation

See how Wazapin finishes what starts in WhatsApp.

Walk through a real customer conversation—from the first reply to payment, order, booking, or follow-up.

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